Refund policy

Purpose: This Returns and Refund Policy outlines the procedures and guidelines for handling returns and issuing refunds for products purchased from Reign Packaging Ltd, ensuring a fair and transparent process for our customers.

1. Returns Eligibility:

Products eligible for returns must be unused, in their original packaging, and in the same condition as when they were received by the customer.

Customized or personalized packaging orders may not be eligible for returns unless they are defective or damaged upon arrival.

2. Return Period:

Customers must initiate the return process within 3 days from the date of delivery. Returns requested beyond this period may not be accepted, except in cases of product defects covered under warranty.

3. Return Authorization:

Prior authorization is required for all returns. Customers must contact connect@reignpackaging.co.uk  to request a Return Form before shipping the product back to us.

Returns sent without a valid Return Form may not be accepted and may be returned to the customer at their expense.

4. Return Shipping:

Customers are responsible for all return shipping costs unless the return is due to a manufacturing defect or an error on our part.

We recommend using a trackable shipping method and insuring the package to ensure its safe return.

5. Inspection and Refund Process:

Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in this policy.

If the return is approved, a refund will be issued to the original payment method within 5 business days. The timeframe for the refund to reflect in the customer's account may vary depending on the payment provider.

6. Refund Amount:

The refund amount will be for the original purchase price of the product, excluding any shipping or handling fees, unless the return is due to a manufacturing defect or an error on our part.

7. Non-Returnable Items:

Certain items may not be eligible for returns or refunds, such as customized or personalized packaging products unless they are defective or damaged upon arrival.

Items marked as clearance or final sale are also non-returnable.

8. Defective or Damaged Items:

If a product is received defective, damaged, or incorrect, customers must notify us within 3 days of delivery to be eligible for a replacement or a full refund.

Photographic evidence of the defect or damage may be required to process the return or refund.

9. Customer Service Contact:

For questions or assistance regarding returns and refunds, customers can contact us at connect@reignpackaging.co.uk during our business hours.

10. Policy Updates:

This Returns and Refund Policy may be updated periodically. Customers are encouraged to review the policy on our website for any changes or revisions.

By making a purchase from Reign Packaging Ltd, customers agree to abide by the terms and conditions outlined in this Returns and Refund Policy.

Last Updated: 10/04/2024

This policy serves to ensure a smooth and satisfactory experience for our customers when dealing with returns and refunds.