Shipping policy
Purpose: This Shipping Policy outlines the procedures and guidelines for shipping products purchased from Reign Packaging Ltd, ensuring a reliable and efficient shipping process for our customers.
1. Shipping Methods and Timeframes:
We offer various shipping methods, including standard and express options, to accommodate different customer needs.
Estimated delivery times for each shipping method will be provided at the time of checkout. Actual delivery times may vary depending on the destination and carrier.
2. Order Processing Time:
Orders are typically processed and shipped within 2 - 5 business days from the date of purchase, unless otherwise specified for customized or personalized packaging orders.
Customers will receive an email notification with tracking information once their order has been shipped, depending on the shipping method originally chosen.
3. Shipping Rates:
Shipping rates are calculated based on the weight and dimensions of the package.
Our shipping is determined via total order weight and contains the following price bands:
Standard Shipping
| Standard Shipping By 12 (Weight Based) | 0kg–15kg |
£6.95 GBP
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|---|---|---|---|
| Standard Shipping By 12 (Weight Based) | 15.01kg–25kg |
£9.55 GBP
|
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| Standard Shipping By 12 (Weight Based) | 25.01kg–75kg |
£14.75 GBP
|
|
Express Shipping
| Express Shipping By 10:30am(Weight Based) | 0kg–10kg |
£19.95 GBP
|
|
|---|---|---|---|
| Express Shipping By 10:30am (Weight Based) | 10.01kg–25kg |
£29.10 GBP
|
|
| Express Shipping By 10:30am (Weight Based) | 25.01kg–75kg |
£32.15 GBP
|
|
|
|
Local delivery is also provided free of charge for a radius of 20km's around our warehouse.
Customers can view shipping rates for their order during the checkout process.
4. Shipping Destinations:
We offer shipping to addresses within the United Kingdom. For international orders, additional customs duties and taxes may apply, which are the responsibility of the recipient.
5. Shipping Carriers:
We partner with DPD Local to ensure reliable delivery of our products.
6. Shipping Restrictions:
Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
Customers will be notified at the time of checkout if any shipping restrictions apply to their order.
7. Order Tracking:
Customers can track the status of their order using the provided tracking number, provided the shipping method selected for their delivery is “tracked”.
8. Shipping Updates:
In the event of any delays or issues with the shipping process, customers will be promptly notified via email or phone.
9. Delivery Acceptance:
Customers are responsible for ensuring someone is available to accept the delivery of their package at the designated shipping address.
If delivery attempts are unsuccessful, additional attempts may be made, or the package may be held at a local distribution center for pickup.
10. Shipping Policy Updates:
This Shipping Policy may be updated periodically to reflect changes in our shipping procedures or carrier options. Customers are encouraged to review the policy on our website for any updates.
By making a purchase from Reign Packaging Ltd, customers agree to abide by the terms and conditions outlined in this Shipping Policy.
Last Updated: 10/04/2024
This policy serves to ensure a smooth and transparent shipping experience for our customers when purchasing products from Reign Packaging Ltd.